1.1 Who we are.
trackwire (“trackwire,” “we,” “us,” or “our”) is operated by Luke Joseph, sole proprietor (Einzelunternehmer). Our legal and contact details are available on the Impressum page of our website.
1.2 What these Terms cover.
These Terms of Use (“Terms”) govern your access to and use of the trackwire platform, websites, dashboards, APIs, and related services (collectively, the “Services”), including free plans, free trials, and paid subscription plans, whether you are a Client using the Services to sell or distribute content, or an End User purchasing or accessing content through a Client’s Pro Site.
1.3 Agreement to the Terms.
By accessing or using the Services, creating an account, or clicking to accept when this option is presented, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.
1.4 Other documents.
These Terms incorporate by reference our Privacy Policy, Cookie Policy, any Acceptable Use rules, product-specific policies, and any order pages or plan descriptions you accept at checkout (together, the “Agreement”). If there is a conflict, the following order of precedence applies unless we expressly state otherwise: (a) order/plan terms, (b) product-specific policies, (c) these Terms, (d) Privacy & Cookie Policies.
1.5 Business use; authority.
You represent that you are using the Services for professional or business purposes (including as an individual creator) and that you have the legal capacity to enter into the Agreement. If you register or use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” will refer to that entity.
1.6 Eligibility & age.
You must be at least 18 years old (or the age of legal capacity in your place of residence) to use the Services. If local law requires a higher minimum age to process payments or enter into contracts, you must meet that higher age.
1.7 Territorial availability & compliance.
Some features (including payments and payouts) are available only in certain countries or regions. You are responsible for ensuring that your use of the Services complies with all laws and regulations applicable to you (including copyright, consumer, tax, and sanctions/export laws).
1.8 No legal advice.
trackwire is not a law firm and does not provide legal advice. Any sample terms, license templates, or default licenses made available through the Services are provided “as is” for convenience only. You should obtain independent legal advice for your specific situation.
1.9 Electronic communications & notices.
You consent to receive notices and communications from us electronically (e.g., via the dashboard, in-app messages, or email to the address associated with your account). Notices are deemed received when sent.
1.10 Language & governing version.
These Terms may be provided in multiple languages. The English version controls in case of any inconsistency.
For the purposes of these Terms, the following definitions apply:
“trackwire” refers to the business operated by Luke Joseph, including the website trackwire.io, related subdomains, dashboards, APIs, and all software, services, and technologies made available under the trackwire brand.
“Services” means all online products, tools, features, software, and hosted solutions provided by trackwire, including but not limited to free and paid plans, free trials, Pro Sites, media hosting, licensing tools, analytics, integrations, and payment processing features.
“Pro Site” means the website deployed and leased to you as part of your chosen plan, used to host, promote, or sell your music, services, or other creative works.
“Plan” means any subscription tier or package offered by trackwire (including free, creator, or pro tiers), which grants access to a defined set of features for a specific billing interval.
“Plan Interval” means the duration of a subscription period (for example, monthly or yearly) for which you are billed in advance.
“Account” means your personal or business user profile registered on the trackwire platform through which you access the Services.
“Content” or “Your Content” means all materials you upload, stream, distribute, or otherwise make available through the Services, including audio files, text, images, artwork, metadata, and video.
“Visitor” or “End User” means any person who visits or interacts with a Pro Site, including those who purchase products, services, or licenses from a Client.
“License” or “Default License” means any music license, usage right, or other contractual document provided through the Services to facilitate transactions between a Client and their End Users. Default licenses provided by trackwire are optional templates and offered “as is.”
“Payment Gateway” refers to the third-party provider(s) that process card payments and payouts on behalf of trackwire and its users.
“Client,” “User,” “you,” or “your” refers to the individual or business entity using the Services, creating an Account, or purchasing a Plan.
“we,” “us,” or “our” refers to trackwire, Luke Joseph, and any authorized representatives or service providers acting on our behalf.
“Agreement” collectively refers to these Terms, the Privacy Policy, the Cookie Policy, any plan-specific or feature-specific policies, and any written agreements you accept during checkout or account creation.
“Applicable Law” means all laws and regulations that apply to you or to trackwire under the governing jurisdiction stated in these Terms, including consumer protection, data privacy, and intellectual property laws.
“Force Majeure Event” means any event beyond our reasonable control, including natural disasters, power failures, internet disruptions, government actions, or third-party service outages that prevent or delay the provision of the Services.
Any reference in these Terms to the singular includes the plural and vice versa. References to “including” or “for example” mean “including but not limited to.”
3.1 Right to modify.
trackwire may modify, update, or replace these Terms at any time to reflect changes in our Services, business practices, or applicable law. The most current version will always be available on our website.
3.2 Notice of updates.
When we make material changes, we will notify Clients by email to the address associated with their account or through an in-app notice. For non-material changes, posting the updated Terms on our website will serve as sufficient notice.
3.3 Effective date.
Unless otherwise stated, updated Terms take effect on the date they are published. Continued access to or use of the Services after that date constitutes your acceptance of the updated Terms.
3.4 Review obligation.
You are responsible for reviewing these Terms periodically. The version currently posted on our website supersedes all prior versions.
3.5 If you disagree with changes.
If you do not agree with any updated Terms, you must stop using the Services and, if applicable, cancel your Plan before the new Terms take effect. Your continued use of the Services after changes become effective will be deemed acceptance.
4.1 Account creation.
To access certain features of the Services, you must create an account on trackwire (“Account”). You agree to provide accurate, complete, and current information during registration and to keep your Account details updated at all times.
4.2 Identity and verification.
We may request additional information or verification (for example, proof of identity, tax status, or residence) to comply with payment-provider or legal requirements. Failure to provide requested verification may limit or suspend your access to specific features.
4.3 Account security.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. You must promptly notify us at support@trackwire.io of any unauthorized use, suspected breach, or loss of access credentials.
4.4 Account ownership.
The individual or entity listed as the Account holder is considered the owner of the Account and all associated data. We are not responsible for disputes between collaborators, team members, or business partners regarding ownership or access rights.
4.5 One account per user.
Each user may maintain only one active Account unless expressly approved by trackwire. Creating multiple Accounts to bypass plan limitations or other controls is prohibited and may result in termination.
4.6 Business use.
The Services are intended for professional or business use by music producers, musicians, or related creative professionals. By creating an Account, you confirm that you are using the Services in the course of business or self-employment and not as a private consumer.
4.7 Account sharing and transfers.
You may not share, sell, lease, or transfer your Account or access credentials to any other person or entity. Authorized team features, if provided, must be used in accordance with trackwire’s collaboration policies.
4.8 Suspension or deactivation.
We may suspend or deactivate Accounts that are inactive for an extended period, that violate these Terms, or that we reasonably believe pose a security or compliance risk. You may request reactivation by contacting support.
4.9 Accuracy of contact details.
You must maintain a valid email address associated with your Account to receive important notices. trackwire is not responsible for missed communications resulting from outdated or incorrect contact information.
4.10 Eligibility requirements.
You must meet the minimum age and residency requirements specified in Section 1.6. Certain features, such as payment processing, may be restricted based on your location or applicable regulations.
5.1 Scope of the Services.
trackwire provides an online platform that allows Clients to create and manage customizable websites (“Pro Sites”) for promoting, distributing, and monetizing music and related services. Features may include website hosting, file uploads, streaming, licensing tools, media embeds, and integrated payment processing through approved third-party providers.
5.2 Platform provider only.
trackwire acts solely as the technology and hosting provider for the Services. We are not a party to any transaction, communication, or agreement between a Client and their End Users. All sales, services, and content exchanges conducted through a Pro Site are solely between the Client and the End User.
5.3 No guarantee of results.
We do not promise that use of the Services will result in sales, audience growth, exposure, or other business outcomes. Performance depends on the Client’s own actions, content, and marketing.
5.4 Service availability.
While we aim to provide continuous access, the Services may occasionally be unavailable due to maintenance, upgrades, outages, or factors beyond our control. Reasonable efforts will be made to restore functionality promptly, but trackwire gives no guarantee of uninterrupted or error-free operation.
5.5 Third-party integrations.
Certain features rely on third-party providers such as payment gateways, analytics tools, or content platforms. Your use of those integrations is subject to the providers’ own terms and policies. trackwire is not responsible for interruptions, errors, or data handling by third-party services.
5.6 Updates and changes.
We may add, modify, or remove features at any time to improve or maintain the Services. Where a material change affects paid functionality, we will give reasonable notice to affected Clients.
5.7 Beta or experimental features.
We may release certain tools or features in beta form. These are provided “as is,” may be withdrawn without notice, and may not be as reliable or secure as standard features.
5.8 Pro Site hosting and content limits.
Your Pro Site and uploaded files are hosted by trackwire under your chosen Plan. Storage, bandwidth, and file-size limits may apply. We may remove or restrict files that exceed technical limits or violate these Terms.
5.9 Technical support.
We provide reasonable technical support via email or in-app help. Support availability may vary based on your Plan and region. While we aim to assist promptly, response times are not guaranteed.
5.10 “As-is” service disclaimer.
The Services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied. See Section 11 (Limitation of Liability) for further details.
6.1 General obligations.
As a Client, you are responsible for all activity occurring under your Account and for the content, data, and communications transmitted through your Pro Site. You agree to use the Services only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.
6.2 Prohibited content.
You may not upload, publish, distribute, or otherwise make available through the Services any material that:
6.3 Copyright and ownership of uploaded material.
You must own or have all necessary rights, permissions, and licenses for the content you upload or distribute through your Pro Site. You retain ownership of your content but grant trackwire a non-exclusive, worldwide, royalty-free license to host, store, stream, reproduce, display, transmit, and otherwise use your content as necessary to operate, promote, and improve the Services.
6.4 Responsibility for End Users.
You are solely responsible for your interactions with End Users and for all sales, communications, and obligations arising from those relationships. trackwire is not a party to any agreements between you and your End Users and bears no responsibility for the content, fulfillment, quality, or legality of your offerings.
6.5 Content removal and account action.
We reserve the right, but are not obligated, to review or monitor content uploaded through the Services. We may remove content or suspend Accounts if we reasonably believe it violates these Terms, applicable law, or third-party rights, or if it poses a risk to system integrity or reputation.
6.6 Use of resources.
You agree not to interfere with, overload, or disrupt the integrity or performance of the Services or our networks. Excessive automated requests, bulk uploads, or resource-heavy activity outside normal usage patterns may result in temporary restrictions or plan adjustments.
6.7 Compliance with third-party terms.
Certain features rely on integrations with third-party providers, such as payment processors, content platforms, or data-infrastructure services. Your use of any third-party integration must comply with that provider’s terms and policies. You acknowledge that breaches of those terms may result in suspension of related features within your Account.
6.8 Legal responsibility and indemnification.
You are fully responsible for your content, conduct, and use of the Services. You agree to indemnify, defend, and hold harmless trackwire, its owner, affiliates, and service providers from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of:
6.9 Reporting violations.
If you believe that a user or Pro Site is violating these Terms, infringing your rights, or hosting unlawful content, please contact us at
support@trackwire.io. We will review reports and take action where appropriate.
7.1 Independent transactions.
Each Client is the seller of record for all transactions conducted through their Pro Site. All payments, licenses, and service agreements occur directly between the Client and their End Users. trackwire provides only the technical platform that facilitates these transactions and is not a party to any sale or contract between Clients and End Users.
7.2 Payment processing.
Payments and payouts are processed through approved third-party payment gateways. By enabling payments, you agree to comply with all applicable gateway terms and verification requirements, including identity and tax documentation. Failure to complete required verification may delay or prevent payouts.
7.3 Platform and processing fees.
trackwire may charge service or processing fees on transactions or subscription plans.
A standard payment processing fee currently applies to each sale made through your Pro Site (typically 5% of the transaction amount plus €0.29, or the local-currency equivalent).
These fees help cover transaction processing and platform maintenance costs.
Fees are deducted automatically before payout or invoiced according to your plan, and are non-refundable except where required by law.
7.4 Currencies and conversions.
All payments are processed in the currency supported by your payment gateway and shown to End Users at checkout. Currency conversion rates and associated costs are determined by the payment provider and are outside trackwire’s control.
7.5 Taxes.
You are solely responsible for determining, collecting, reporting, and remitting any taxes, duties, or similar governmental charges arising from your sales or income through the Services. trackwire does not provide tax advice or file taxes on your behalf.
7.6 Licenses and legal responsibility.
Clients may offer music licenses, products, or services to End Users through the default license templates provided within trackwire.
These templates are offered “as is” for convenience and may include configurable fields such as pricing, usage rights, and other limitations.
Clients can adjust only the configurable elements available in the platform and may not modify or rewrite the underlying legal text of the license.
trackwire does not guarantee the legal validity or suitability of any default license, and you remain responsible for ensuring that the terms you offer to End Users meet your own legal and business requirements.
7.7 License tracking
trackwire may provide tools to help you track licenses, sales, and usage of your content. These tools are offered for informational purposes only and may not reflect complete or legally definitive records. You remain solely responsible for maintaining accurate records and for enforcing your rights or obligations under each license.
7.8 Refunds and chargebacks.
You are responsible for managing refund requests, disputes, and chargebacks initiated by your End Users. trackwire does not process or mediate refunds on your behalf. Excessive disputes or chargebacks may result in account review or suspension by the payment provider.
7.9 Payouts.
Payouts are normally issued on a weekly basis, or as soon as reasonably possible after successful payment settlement, subject to platform review and compliance checks. trackwire is not responsible for delays, holds, or adjustments imposed by payment processors, banks, or regulatory requirements. You must maintain accurate and active payout details to receive funds.
7.10 Prohibited transactions.
You may not use the Services to process payments for illegal goods or services, multi-level marketing schemes, gambling, or any activity prohibited by applicable law or by the payment provider’s acceptable-use policies.
7.11 Pricing and plan changes.
We may adjust platform fees or plan pricing from time to time. Material changes affecting your ongoing plan will be communicated in advance by email or dashboard notice. Continued use of the Services after the effective date constitutes acceptance of the updated pricing.
7.12 No financial advice.
trackwire does not provide financial, tax, or legal advice regarding your business activities or sales through the platform. You should consult qualified professionals for advice specific to your circumstances.
8.1 Plan subscriptions.
trackwire offers subscription-based plans that provide access to different levels of the Services.
Each plan renews automatically at the interval you selected (monthly or yearly) until cancelled in accordance with these Terms.
You authorize recurring billing for your chosen plan using the payment method stored on your Account.
8.2 Billing schedule.
Subscription fees are charged in advance at the start of each billing period.
If payment cannot be processed, we may attempt to charge the method on file several times within the following three weeks.
If payment remains unsuccessful, your plan may be suspended or cancelled.
8.3 Price changes.
We may modify plan prices from time to time.
Material changes affecting an active subscription will be communicated in advance by email or dashboard notice.
Continued use of the Services after the new pricing takes effect constitutes acceptance of the updated fees.
8.4 Refunds.
Payments for plan intervals are generally non-refundable.
Refunds are granted only where required by law or in limited circumstances, such as cancellation within forty-eight (48) hours of initial purchase.
Partial or pro-rated refunds are not offered for unused time once a billing period has begun, unless expressly stated otherwise.
8.5 Cancellation by the Client.
You may cancel your plan at any time through your dashboard.
Standard cancellation takes effect at the end of your current paid-for billing period, during which your Pro Site remains active.
After that period expires, your Pro Site will be removed from our servers and your Account data will be scheduled for deletion, except for information we must retain for accounting or legal compliance.
8.6 Immediate cancellation.
You may request immediate cancellation, which permanently deletes your Account and Pro Site data within one week of confirmation.
Immediate cancellations waive any remaining paid-for time, and related fees are non-refundable.
8.7 Termination by trackwire.
We may suspend or terminate your access to the Services if you breach these Terms, fail to pay subscription fees, or engage in activity that violates law or harms the platform or its users.
Upon termination, your Account will be closed and data deleted in accordance with our data-retention policy.
8.8 Effect of cancellation or termination.
Cancelling or terminating your plan does not affect the validity of any licenses or sales you have already granted to End Users.
You remain responsible for fulfilling any outstanding obligations under those licenses, products, or services.
trackwire may retain transactional and billing records as required for regulatory or tax purposes.
8.9 Data retention.
We retain invoices, receipts, and limited identifying information for record-keeping and legal compliance after plan cancellation or termination.
Other personal data may be anonymized or deleted in accordance with our Privacy Policy.
9.1 Relationship with Clients.
When you purchase from a Client’s Pro Site, your agreement is directly with that Client, who is the seller of record. trackwire provides only the technical platform and is not a party to your contract with the Client. For any questions about your order, delivery, or refund, please contact the Client directly using their provided contact details.
9.2 Payments and delivery.
Payments made through Pro Sites are processed via secure third-party payment gateways.
trackwire does not store your full payment details and cannot control or guarantee delivery of the Client’s products or services.
By completing a purchase, you agree to the payment provider’s terms and the Client’s own refund and delivery policies.
9.3 License and product usage.
When you purchase a license, product, or service through a Client’s Pro Site, you agree to the specific license terms, product description, or service terms displayed at the time of purchase.
The Client is responsible for administering and upholding those terms, including the rights and permissions granted to you.
You agree to comply with all conditions, limitations, and usage restrictions stated in the applicable license, product description, or service terms.
trackwire facilitates the technical delivery of the license or product but is not responsible for enforcing or interpreting its legal scope.
9.4 Prohibited conduct.
As an End User, you agree not to use a Pro Site to infringe copyright, engage in fraud, distribute malware, or attempt to interfere with or exploit the Services.
trackwire reserves the right to suspend or restrict access to any Pro Site where such activity is detected or reported.
9.5 Data handling.
Personal data provided during checkout or interaction with a Pro Site may be shared with the relevant Client for order fulfillment and record-keeping. trackwire processes such data only as necessary to operate the Services and in accordance with our Privacy Policy.
9.6 Support and disputes.
trackwire does not mediate or resolve disputes between Clients and End Users.
However, we may assist with technical issues related to payment processing or account access at our discretion.
If you believe a Client is misusing the platform or violating these Terms, you may contact us at
support@trackwire.io.
10.1 Compliance.
trackwire is committed to handling personal data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant international privacy regulations.
By using the Services, you acknowledge that your personal data may be collected, processed, and stored as described in this section and our Privacy Policy.
10.2 Data we collect.
We collect only the information necessary to provide, maintain, and improve the Services.
This may include contact details, account credentials, payment identifiers, usage data, and content uploaded by Clients.
For End Users, we may collect basic order information, email addresses, and transaction identifiers during checkout to process and fulfill purchases made through a Client’s Pro Site.
10.3 How we use data.
We use collected data to operate and deliver the Services, process transactions, provide support, communicate with users, detect fraud or misuse, and comply with legal obligations.
We may also use aggregated and anonymized information for analytics and platform improvement, but not to personally identify individuals.
10.4 Third-party processors.
To deliver our Services, we rely on trusted third-party providers for hosting, data storage, content delivery, payment processing, analytics, and communications.
These include, but are not limited to, infrastructure providers and payment gateways.
Each provider processes data only to the extent required to perform their designated function and under appropriate security and confidentiality obligations.
10.5 Data retention.
We retain personal data only for as long as necessary to fulfill the purposes outlined in these Terms or as required by law.
When data is no longer needed, it is deleted or anonymized in accordance with our retention policies.
10.6 Security.
We implement reasonable technical and organizational measures to safeguard data against unauthorized access, loss, or alteration.
However, no system can be guaranteed to be completely secure, and you acknowledge that you use the Services at your own risk regarding data transmission and storage.
10.7 Data access and rights.
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data.
Requests to exercise these rights can be submitted via
support@trackwire.io.
We may require verification of identity before processing any such request.
10.8 Privacy Policy.
This section provides a summary of how we handle personal data.
For detailed information on data categories, retention periods, cookies, and user rights, please review our full Privacy Policy, which forms part of these Terms.
11.1 As-is service.
The Services, including all websites, features, and content provided through trackwire, are supplied on an “as-is” and “as-available” basis.
We make no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, or availability of the Services or any content hosted on them.
11.2 No guarantee of uninterrupted operation.
We do not guarantee that the Services will be error-free, secure, or continuously available.
Access may be suspended temporarily or permanently for maintenance, updates, system failure, or factors beyond our control.
11.3 Exclusion of certain damages.
To the maximum extent permitted by law, trackwire and its owner shall not be liable for any indirect, incidental, consequential, special, or punitive damages,
including loss of profits, data, goodwill, or business opportunities, even if we have been advised of the possibility of such damages.
11.4 Liability cap.
Our total aggregate liability for any claim arising out of or relating to the Services, whether in contract, tort, or otherwise,
is limited to the amount you paid to trackwire for the Services during the twelve (12) months preceding the event giving rise to the claim.
11.5 External content and integrations.
trackwire is not responsible for third-party content, links, or integrations accessible through the Services.
Use of any third-party sites or tools is at your own risk and subject to their respective terms and policies.
11.6 Legal exceptions.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law,
including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
11.7 Indemnity.
You agree to indemnify and hold harmless trackwire, its owner, and service providers from any claims, losses, damages, or expenses (including reasonable legal fees)
arising out of your content, your use of the Services, or any violation of these Terms or of applicable law.
12.1 Governing law and jurisdiction.
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the Federal Republic of Germany,
without regard to conflict-of-law principles.
The exclusive place of jurisdiction for all disputes arising from or relating to these Terms is, where legally permitted, the competent court in the city of our registered business.
12.2 Language.
These Terms are provided in English for clarity and consistency.
If any translated version of these Terms conflicts with the English version, the English version shall prevail.
12.3 Force majeure.
trackwire shall not be liable for any failure or delay in performance due to causes beyond its reasonable control,
including but not limited to natural disasters, acts of government, war, terrorism, labor disputes,
internet or telecommunication failures, or other events of force majeure.
12.4 Severability.
If any provision of these Terms is held invalid or unenforceable by a competent authority,
that provision will be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
12.5 Assignment.
You may not assign or transfer any rights or obligations under these Terms without our prior written consent.
We may assign our rights and obligations, in whole or in part, to an affiliate or successor in the event of a merger, acquisition, or sale of assets, without notice to you.
12.6 Entire agreement.
These Terms, together with our Privacy Policy and any additional agreements or policies referenced herein,
constitute the entire agreement between you and trackwire regarding the use of the Services
and supersede all prior communications, understandings, or agreements, whether written or oral.
12.7 Contact information.
If you have questions or concerns regarding these Terms or the Services,
you can contact us at: support@trackwire.io
Effective date: 6 November 2025
Version 1.0 - Published 6 November 2025
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